Pricing

Email Policy

We want to communicate with you only if you want to hear from us. We try to keep emails to a minimum and give you the ability to opt out when we can. We will send you email relating to your personal transactions. We will keep these emails to a minimum. You will also receive certain email notifications, for which you may opt-out. We may send you service-related announcements on rare occasions when it is necessary to do so.

Privacy Policy

Thank you for visiting our web site. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used. Note: the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

Collection of Information

We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

Cookie/Tracking Technology

The site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the site, and understanding how visitors use the site. Cookies can also help customize the site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Distribution of Information

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security

Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

 

Shipping Policy

Kitchen Safe ships via Amazon fulfillment and other carriers both domestically and internationally.  As we ship via third party shippers, we cannot guarantee a delivery date.   Shipping times and delivery dates are estimates based on the best information we have.  Tracking will be provided when possible, but not all carriers provide tracking.  Customers should contact us if tracking is package is not received within 10 calendar days of ordering to avoid the package being returned if there were delivery issues.  Per terms of carriers, packages are not assumed to be lost until 14 days USA / 30 days international after the delivery date.  Purchasers are responsible to ensure the delivery address provided is correct and delivery is possible by carriers and national mail providers.  Customer is responsible to contact us if package has not been received within 5 days of estimated delivery date as the package may be held for pick up.  If package is returned, shipping fees for returned packages or to send out again are the responsibility of the customer.

Order Cancelation Policy 

Shortly after you place your order, we submit it to our fulfillment partner to be packed and shipped so you can get your new kSafe as quickly as possible. Typically, once an order has been sent to our fulfillment partner it cannot be canceled. So, in many cases, we are unable to cancel an order.

 

International Orders

Orders to countries outside of the United States are welcome. International customers are responsible for additional requirements, taxes, and duties of international orders and should check country specific rules before ordering.  As international packages are often handed off to the national carrier, customers should only order if their national carrier is reliable.  Customers may be required to pick up their packages at a post office inside the receiving country as often packages are held there. If your package has not been received within 2 weeks of ordering, customers should contact the Kitchen Safe for tracking status and then their local post office .  

 

Returned Packages

Customer is responsible for shipping charges for shipments that are returned due to incorrect shipping address provided; an undeliverable address as determined by the shipping carrier; failure to include a valid phone number for the carrier to call; failure to pay taxes and/or duties; or failure to pick up the package at the carrier location or local post office.